dhaka9 Terms and Conditions

1.1 Minimum Age

To use any dhaka9 service, you must be 21 years of age or older. Only those aged 21 and above are permitted to open an account and place bets on this platform. We may request identity documents or other required paperwork at any time to verify your age.

1.2 Geographic Eligibility

You must confirm that online gaming and betting is legally permitted in the jurisdiction where you reside. It is entirely the user's responsibility to know the laws of their own country. Residents of certain countries will not be permitted to use our platform.

1.3 Single Account Policy

Each individual may create only one account. Creating multiple accounts for the same person or members of the same household is strictly prohibited. Violating this rule may result in permanent closure of all accounts and forfeiture of any balance.

2.1 Registration Information

When creating an account, you must provide accurate, complete, and up-to-date information. Opening an account with false or misleading information is a direct violation of these Terms. If any of your details change, please notify our support team immediately.

2.2 Password and Security

It is your responsibility to keep your account password confidential. Sharing login details with third parties is prohibited. Notify us immediately of any unauthorized activity on your account. dhaka9 will not be held responsible for any failure to maintain account security.

2.3 KYC Verification

We operate a Know Your Customer (KYC) process in line with international standards. Identity verification may be required before processing withdrawals or increasing account limits. Delays in submitting documents may result in delays to the withdrawal process.

2.4 Closing Your Account

You may request account closure at any time through our 24/7 live chat support. All pending bets must be settled before the account is closed. If a balance remains, please withdraw it using the designated method.

3.1 Deposit Methods and Limits

dhaka9 currently supports three active payment methods: bKash, Nagad, and Rocket. The minimum deposit amount for all methods is ৳200. The maximum deposit amount depends on your account's verification level.

3.2 Withdrawal Policy

The minimum withdrawal amount is ৳1,000. Withdrawals are generally processed within 30 minutes to 3 hours. Withdrawals will only be sent to the account used to make the deposit — transfers to third-party accounts are strictly prohibited.

3.3 Reasons for Withdrawal Rejection

Withdrawals may be held or rejected in the following circumstances:

• Account verification is not complete
• Wagering requirements for an active bonus have not been met
• Suspected fraudulent activity
• An anti-money laundering (AML) investigation is ongoing
• Any violation of these Terms

3.4 Currency

All transactions are conducted in Bangladeshi Taka (BDT / ৳). Transactions in foreign currencies are not accepted. Applicable exchange rates will apply in the case of conversions or refunds.

4.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳10,000. For example: depositing ৳1,000 gives you a ৳2,000 bonus, bringing your total balance to ৳3,000. Depositing ৳12,000 or more gives you the maximum ৳10,000 bonus, bringing your total balance to ৳22,000.

4.2 Wagering Requirements

The wagering requirement for the welcome bonus is 15x (fifteen times). This means you must wager 15 times the bonus amount before it can be withdrawn. Bonus funds cannot be withdrawn before this requirement is met.

4.3 General Bonus Usage Policy

• Each bonus offer has its own expiry period — the bonus will be cancelled once it expires
• Claiming bonuses from multiple accounts is prohibited
• dhaka9 reserves the right to investigate if bonus abuse is suspected
• Separate terms apply to VIP cashback bonuses
• dhaka9 reserves the right to modify or cancel any bonus offer

4.4 VIP Program

The dhaka9 VIP program has five tiers: Bronze (weekly cashback up to 0.3%), Silver (up to 0.6%), Gold (up to 0.9%), Platinum (up to 1.2%), and Diamond (up to 1.5%). Advancement to a higher VIP tier depends on your regular activity and loyalty.

5.1 Fair Play Policy

dhaka9 is committed to ensuring fair play. All games and betting activity are conducted transparently. Using bots, automation software, or any other artificial means to play games is strictly prohibited and may result in account termination.

5.2 Incorrect Odds or Errors

We reserve the right to void bets where a technical error or incorrect odds were displayed. Winnings resulting from a software error will not be considered valid and the amount will not be withdrawable.

5.3 Prohibited Activities

Any of the following activities may result in immediate account closure and forfeiture of balance:

• Collusion or conspiring with other players
• Match fixing or participation in sports fraud
• Money laundering or depositing illegal funds
• Abuse of bonus terms (Bonus Abuse)
• Operating multiple accounts

5.4 Betting Dispute Resolution

For any complaint or dispute related to betting, please contact us through our 24/7 live chat support. Our team will review the issue and provide a resolution as quickly as possible. Records of all transactions are stored on our servers and will be considered the final reference document in the event of a dispute.

6.1 Personal Data Collection

dhaka9 uses SSL encryption technology to protect users' personal data. We collect only the information necessary to provide our services and never sell it to third parties. For more details, please see our Privacy Policy.

6.2 Use of Cookies

Our website uses cookies to improve the user experience. By continuing to use the site, you are consenting to the use of cookies. Cookies can be disabled in your browser settings, though this may affect some site functionality.

6.3 Data Retention Policy

Even after an account is closed, we retain user data for a defined period to meet legal requirements. Records of financial transactions may be retained for an extended period in accordance with applicable regulations.

7.1 Our Commitment

dhaka9 firmly believes in responsible gaming. We want all our users to play for entertainment — not to fall into financial stress or addiction. Gambling carries financial risk; never spend money you cannot afford to lose.

7.2 Self-Exclusion and Setting Limits

Users can set their own deposit limits, session time limits, and temporary or permanent self-exclusion. Contact our 24/7 live chat support to activate these options. For more details, see our Responsible Gaming page.

7.3 Protection of Minors

If your device is also used by other family members — especially children or teenagers — please use appropriate parental control software and log out when you finish browsing. Anyone under the age of 21 is strictly prohibited from using this site.

8.1 Service Availability

dhaka9 always strives to provide uninterrupted service, but the service may be temporarily disrupted due to technical maintenance, cyberattacks, or other reasons. dhaka9 will not be held liable for any losses in such circumstances.

8.2 Third-Party Services

Game providers on our platform (including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming) are third parties. dhaka9 is not directly responsible for the results of their games or technical errors, but we will assist in forwarding any complaints to the relevant provider.

8.3 Liability Cap

In any circumstance, dhaka9's maximum liability will be limited to the actual balance held in your account. We are not liable for indirect losses, loss of profits, or other consequential damages.

9.1 Right to Make Changes

dhaka9 reserves the right to amend these Terms, in part or in full, at any time. We will display a notice on the platform for significant changes. Continuing to use the service after updated Terms are published will be considered your acceptance of those changes.

9.2 Grounds for Account Termination

dhaka9 may terminate an account without prior notice in the following circumstances:

• Any significant violation of these Terms
• Fraudulent or unlawful activity
• Operating multiple accounts
• Providing false identity or documents
• At the user's own request (self-exclusion or account closure application)

9.3 Applicable Law

These Terms are governed by applicable law. Any dispute will first be addressed through good-faith discussion. If a resolution cannot be reached through discussion, appropriate legal avenues will be pursued.