dhaka9's Privacy Policy

This Privacy Policy ("Policy") is issued by the authority operating the dhaka9 platform ("we", "us") and applies to all members ("you", "user") who use the dhaka9.cam website and related services. This Policy describes what types of information we collect, why we collect it, how we use and store it, and what rights you have. By using the dhaka9 platform, you are giving your consent to this Privacy Policy.

We believe it is our responsibility to ensure a safe and transparent environment. That is why dhaka9 always uses SSL encryption and industry-standard security technology to keep your information protected.

1 What Information We Collect

The following types of information may be collected when registering an account and using services on dhaka9:

1.1 Personally Identifiable Information

• Full name and date of birth
• Email address
• Username and password (stored in encrypted form)
• National ID card or passport details (for identity verification)

1.2 Financial Information

• bKash, Nagad, or Rocket account numbers (for processing transactions)
• Deposit and withdrawal history
• Balance and bonus-related information

1.3 Technical Information

• IP address and device information
• Browser type and version
• Operating system
• Cookie and session data
• Time spent on the site and browsing patterns

1.4 Gaming Activity Information

• Betting history and gaming records
• Win and loss statistics
• Information about favourite games and categories

2 How We Collect Information

We collect information through various methods, including:

• Directly from you: Through registration forms, KYC verification processes, and support chat.
• Automatically: Through cookies, web beacons, and log files while you browse the website.
• Through third parties: Transaction confirmation information from payment processors (bKash, Nagad, Rocket).
• From fraud prevention services: Verification information required to protect your account.

3 Purpose of Using Information

dhaka9 uses the collected information for the following legitimate purposes:

• Creating, managing, and securing accounts
• Processing financial transactions and completing deposits and withdrawals
• Completing identity verification and KYC
• Preventing fraud, money laundering, and other illegal activities
• Providing 24/7 Bengali customer support
• Sending bonuses, promotions, and personalised offers (with your consent)
• Improving platform functionality
• Implementing responsible gaming policies
• Complying with applicable laws and regulations

4 Data Storage and Security

To keep your information secure, dhaka9 takes the following technical and organisational measures:

• SSL Encryption: All data transfers are encrypted using SSL/TLS technology.
• Encrypted Storage: Sensitive information (such as passwords) is not stored directly but is kept in hashed form.
• Access Control: Only authorised staff can view the information they need.
• Regular Security Reviews: Regular audits are conducted to identify system vulnerabilities.
• Firewall and Cyber Protection: Modern security measures are in place to defend against external attacks.

Your information is retained for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations.

5 Sharing Information with Third Parties

dhaka9 does not sell your personal information for commercial purposes. However, information may be shared on a limited basis in the following circumstances:

• Payment Processors: Information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, and Rocket.
• Identity Verification Services: Authorised third parties for KYC and age verification.
• Fraud Prevention Agencies: To ensure the security of the platform.
• Legal Authorities: To comply with court orders, government directives, or other legal demands.
• Business Transfers: In the event of a business merger or acquisition, after notifying you in advance.

Any third-party service provider is contractually bound to follow dhaka9's privacy standards.

6 Cookie Policy

dhaka9.cam uses cookies and similar tracking technologies. Cookies are small text files stored in your browser or on your device. We use the following types of cookies:

• Essential Cookies: Essential for the site to function properly; they maintain login sessions.
• Functionality Cookies: Remember your preferences and language settings.
• Analytics Cookies: Collect site statistics to help improve services.

Most browsers have an option to disable cookies. However, disabling cookies may limit some functionality of the site.

7 Your Rights

As a dhaka9 user, you have the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: The right to request that the use of your information be limited for specific purposes.
• Right to Portability: The right to receive your information in a structured format.
• Right to Object: The right to opt out of marketing communications or profiling.
• Right to Withdraw Consent: The right to withdraw consent at any time (for applicable processing).

To exercise these rights, please contact us at the email address listed in the contact section below.

8 Protection of Minors

dhaka9 strictly does not provide services to persons under the age of 21. Age is verified during the registration process. If we learn that a minor has created an account, that account will be closed immediately and the collected information will be securely deleted.

We request guardians to use parental control software to prevent your children from accessing this platform.

9 International Transfer of Information

dhaka9 primarily serves users in Bangladesh. For certain technical requirements, your information may be processed on servers in other countries. In such cases, we ensure that appropriate data protection measures are in place in the destination country and that the standards of this Privacy Policy are maintained.

10 Responsible Gaming and Information

dhaka9 gives the highest priority to responsible gaming. By analysing your gaming activity data, we can identify potentially problematic behaviour and provide assistance when needed.

You can also set your own gaming limits, activate a temporary break, or self-exclude at any time. For more information, please visit our Responsible Gaming page.

11 Changes to This Policy

dhaka9 reserves the right to update this Privacy Policy from time to time. If any significant changes are made, we will publish a notice on the site and/or inform you at your registered email address. Continued use of the site after changes will be considered as your acceptance of the updated policy.

The "Last Updated" date at the top of this page will always reflect the most recent version.

12 Contact Us

If you have any questions, comments, or requests to exercise your rights regarding this Privacy Policy, please contact us through the following: